Telehealth Is the New Normal, But So Is Online Fraud

What a difference a couple of months of pandemic makes.

Before COVID-19, the United States telehealth market was estimated at about $3 billion with 11% of consumers using telehealth in 2019. Fast forward to pandemic-plagued 2020, the telehealth market is poised to grow to $250 billion with 46% of consumers now using telehealth, according to McKinsey & Company. McKinsey also found that 76% of consumers are highly or moderately likely to use telehealth in the future and 74% of people who had used telehealth reported high satisfaction.

Unfortunately, these benefits are being offset by a variety of fraud schemes.

Healthcare fraud in the US is approaching...

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