Patient Safety, Data Privacy Key for Use of AI-Powered Chatbots


Jessica Kent

Patient safety, data privacy, and health equity are key considerations for the use of chatbots powered by artificial intelligence in healthcare, according to a viewpoint piece published in JAMA.

With the emergence of COVID-19 and social distancing guidelines, more healthcare systems are exploring and deploying automated chatbots, the authors noted. However, there are several key considerations organizations should keep in mind before implementing these tools.

“We need to recognize that this is relatively...

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