Healthcare workers accuse Alexa of possibly recording protected info

Healthcare IT News

Kat Jercich

In a class action filed this week, healthcare workers alleged that their Amazon Alexa-enabled devices may have recorded their conversations – including potentially protected information.

Some of the plaintiffs, who include a substance abuse counselor and a healthcare customer service representative, say they work with HIPAA-protected information. Others say they have private conversations with patients.

All four raise concerns that Alexa may have captured sensitive information without their intent.

"Amazon’s conduct in surreptitiously recording consumers has violated federal and state wiretapping, privacy, and consumer protection laws," alleged the lawsuit, which was filed in the Western District of Washington federal court. Amazon did not respond to requests for comment.

WHY IT MATTERS

The plaintiffs' complaints are...

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