FCC Finalizes Best Practices to Combat Hospital Robocalls

Health IT News

Jill McKeon

In a public notice, the Federal Communications Commission (FCC) concluded its assessment on the widespread adoption of the Hospital Robocall Protection Group’s (HRPG) best practices. The FCC concluded that education and outreach are the most effective ways to encourage hospitals to adopt the best practices.

The best practices and the establishment of the HRPG were driven by the Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) Act, which was signed into law in December 2019.

Under the TRACED Act, the FCC also was required to assess “how the voluntary adoption by hospitals and other stakeholders of the best practices issued by the Hospital Robocall Protection Group can be...

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