Amazon Care and privacy: A host of unknowns

MedCity News

Matt Fisher

The recent announcement by Amazon concerning a national launch of its telehealth offering, Amazon Care, is generating a significant amount of buzz and speculation within the healthcare industry. Most of the buzz is focused on whether Amazon Care will overtake existing major telehealth players or how Amazon has learned from experience within healthcare. Leaving aside the delivery aspects, a bigger question could exist around the privacy of health information generated through the use of Amazon Care. Depending on the exact means of implementation and rollout, the regulatory protection or lack of protection of it could be very important.

Nature of the Amazon Care Service

The exact nature of how Amazon Care delivers its services will greatly influence what, if any, privacy regulations govern its services. The announcement of Amazon Care’s expansion directly from Amazon frames...

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